Call center optimization for 2023 and beyond

Webinar
Written By Kirby Evans

In this webinar you will learn about ways to improve staffing practices and management, best practices for technology adoption/utilization to improve workflow, and how to ensure that your call center is up-to-date with the latest performance management.

Agenda:  

  • Call Center Overview

  • Call Center Technology

  • Metrics

  • Customer Experience

  • Call Center Challenges

Moderated by: Scott Martin – President, Catalyst Solutions

 

Want more information? Download the accompanying White Paper

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Kirby Evans
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