In this webinar you will learn about ways to improve staffing practices and management, best practices for technology adoption/utilization to improve workflow, and how to ensure that your call center is up-to-date with the latest performance management.
Agenda:
- Call Center Overview
- Call Center Technology
- Metrics
- Customer Experience
- Call Center Challenges
Moderated by: Scott Martin – President, Catalyst Solutions
Get the accompanying whitepaper here.
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