Call Center Optimization for 2023 and Beyond

In this webinar you will learn about ways to improve staffing practices and management, best practices for technology adoption/utilization to improve workflow, and how to ensure that your call center is up-to-date with the latest performance management.

Agenda:  

  • Call Center Overview
  • Call Center Technology
  • Metrics
  • Customer Experience
  • Call Center Challenges

Moderated by: Scott Martin – President, Catalyst Solutions

About Catalyst Solutions

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